Reliable Commercial Cleaning Services Questions
1. Do I need to be home when the cleaners arrive?
No, you don’t need to be present. However, we will need a way to access your home or office. Ideally, please provide a key or access code for entry. We do not recommend leaving doors unlocked, as it is not a secure option.
2. What cleaning supplies do I need to provide?
We bring our own cleaning supplies, including vacuums. You will only need to supply trash bags and any specialized cleaning products you wish us to use that we do not carry.
3. What happens if something gets broken during cleaning?
If an item is broken, our cleaning technician will inform you directly (or leave a note if you're not present). They will then contact our office to report the incident. Depending on the item’s value, we will either reimburse you or file a claim with our insurance company.
4. Are you part of a large chain?
No, we are a family-owned business specializing in residential and commercial cleaning services.
5. Are Fully Insured and Bonded?
Yes, we are fully insured and bonded to protect your business and give you peace of mind. You can trust us to take care of your cleaning needs with professionalism and care.
6. Are your cleaners trained?
Yes, all our cleaning staff undergoes thorough training in our cleaning methods and customer service protocols to ensure the highest quality results.
7. Why do you charge sales tax on cleaning services?
By state law, all cleaning service providers in Minnesota are required to charge sales tax on residential and commercial cleaning services.
8. Can I book a cleaning online?
Yes, you can book a cleaning online through our website.
9. Can I schedule a recurring cleaning?
Yes, we offer weekly, bi-weekly, and monthly recurring cleaning services. Simply let us know your preference, and we’ll set up a schedule that works best for you.
10. How often will you clean my home or office?
We offer weekly, bi-weekly, monthly, or one-time cleaning options for both residential and commercial services. For occasional Saturday cleaning, availability may be limited.